FAQ for Amazon Purchase Issues

Have questions? We’re here to help

What should I do if I purchased the shower curtain on Amazon and need after-sales service?

If you purchased the product on Amazon, please handle after-sales issues directly through the Amazon platform. Log in to your Amazon account, go to the order details page, and click "Contact Seller." Amazon team will assist you with your issue on the Amazon platform.

Why can’t after-sales service for Amazon orders be handled directly through the website?

Since Amazon orders are managed by the Amazon platform for payment and logistics, all after-sales issues must be addressed through Amazon to ensure your rights and interests are fully protected.

I encountered an issue after placing an order on Amazon. Can the website's customer service help me?

We’re happy to assist you, but according to policy, products purchased on Amazon must be handled through the Amazon platform. Please go to your Amazon order page and select "Contact Seller." We will respond promptly to assist you on the Amazon platform.

What should I do if I can’t contact the seller through Amazon?

If you’re unable to reach the seller, please contact Amazon Customer Service for assistance. They can help you with returns, exchanges, or other after-sales issues.